Privacy Policy

Information we handle

When you use our store, we may receive the details you submit, including your name, contact and delivery information, order details, and messages to support. The site may also collect device and interaction data through cookies and similar technologies.

Why we use it

We use relevant information to operate the site, process and deliver orders, answer requests, maintain security, and understand site performance. Where enabled and permitted, analytics or advertising tools may help us measure how visitors use the store. Non-essential tracking is subject to the choices and consent required in your location.

Who may receive it

Store technology, delivery, customer-support, analytics, and advertising providers may process information on our behalf or in connection with their services. Data may be handled in countries other than your own, subject to applicable safeguards. We keep information only as long as needed for these purposes or legal obligations and take reasonable steps to protect it.

Your choices

Depending on your location, you may request access, correction, deletion, or limits on certain uses of your information. You can also use any cookie or privacy controls made available on the site. Send requests to service@velnorava.com; we may need to verify your identity before acting.

Retention and requests

Retention depends on order administration, support needs, security, and legal recordkeeping requirements. Where applicable, you may also object to processing, request a portable copy, withdraw consent, or complain to your local privacy authority. Requests are handled within applicable legal deadlines, subject to permitted exceptions.