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VELNORAVA™ · Customer care

About Us

Clear information, thoughtfully arranged. Review the details below or contact our care team when you need personal assistance.

VELNORAVA| Tianjin Shuyue Network Technology Development Co., Ltd. | Legal representative: Zhang Changzeng

Business address:Unit 04, Unit 12, 13th Floor, Building 5, Tianhui Center Office Building, at the intersection of Nanshi Avenue and Fu'an Avenue, Nanshi Subdistrict, Heping District, Tianjin (Elevator floor: 16th Floor, Unit 12, Unit 04)

A considered home

VELNORAVA is an online storefront operated by Tianjin Shuyue Network Technology Development Co., Ltd. Our range is centered on bedding and extends to selected home-organization and bath essentials. Each item page is intended to show the product's current description, available options, and care information when applicable.

The people behind your order

We want visitors to be able to identify who operates this store, review the terms that apply to an order, and reach a real support channel when something needs attention. For questions about an item, an order, or a site policy, write to service@velnorava.com. Please include the product name or order reference if you have one.

Our business address

The address above identifies the business operator. It is not a returns destination; contact us before sending any item back so we can provide the correct instructions.

Choosing your bedding

Before choosing an item, compare the listed measurements with your own bedding and check what is included. Product photographs may contain styling accessories; only the items described in the listing form part of the order. Contact us if any detail is unclear.