VELNORAVA| Tianjin Shuyue Network Technology Development Co., Ltd. | Legal representative: Zhang Changzeng
Email: service@velnorava.com | Business address:Unit 04, Unit 12, 13th Floor, Building 5, Tianhui Center Office Building, at the intersection of Nanshi Avenue and Fu'an Avenue, Nanshi Subdistrict, Heping District, Tianjin (Elevator floor: 16th Floor, Unit 12, Unit 04)
What does VELNORAVA sell?
Our store focuses on bedding, with selected living-space, storage, and bath items. Refer to each product page for its current details.
Can I change an order?
Contact service@velnorava.com as soon as possible. We will check whether the order can still be changed before dispatch; a change cannot be assured once fulfillment has begun.
How can I follow a shipment?
If tracking is available for your order, we will provide its details after dispatch. Carrier updates may take time to appear.
What if my item arrives damaged or incorrect?
Email us with your order reference and photographs. We will review the issue and explain the available resolution under our Return Policy and applicable law.
Where should I send a return?
Request instructions first. The company address above is not automatically the return destination.
How do returns work?
Request a return within 30 days after delivery. VELNORAVA covers return shipping for eligible returns, including changes of mind. Check the Return Policy for item conditions and contact us for shipping arrangements.