VELNORAVA| Tianjin Shuyue Network Technology Development Co., Ltd.| Legal representative: Zhang Changzeng
Email:
service@velnorava.com
Business address:Unit 04, Unit 12, 13th Floor, Building 5, Tianhui Center Office Building, at the intersection of Nanshi Avenue and Fu'an Avenue, Nanshi Subdistrict, Heping District, Tianjin (Elevator floor: 16th Floor, Unit 12, Unit 04)
Reach our team
Email: service@velnorava.com
Telephone: 18846193646
Customer Service Hours: 8:00 AM-10:00 PM Pacific Time (PT), observing Pacific Standard Time or Pacific Daylight Time as applicable.
Help us find your order
Please contact our team for product questions, order updates, delivery concerns, returns, or privacy requests. An email with your order reference and a brief description of the issue helps us locate the relevant details. If an item arrived damaged or differs from the order, photographs of the item and outer packaging can help us assess it.
Service hours and correspondence
We reply during the service hours shown above. Messages received outside those hours will be reviewed when service resumes. The business address is for company identification and correspondence; do not send a return there unless our team specifically instructs you to do so.
Sending useful information
Use the email address associated with your order where possible. Please avoid including passwords or unrelated identity documents. For photographs, show the issue clearly and keep any labels relevant to the enquiry visible.
Write to VELNORAVA
How can we help?
Share your question below. For an existing order, include the order number and the email address used at checkout.